(I have left in the text formatting (bolding, underlining) that is found in the CA website)
Catholic Answers states:
"…We’re impacting people’s lives—and helping people grow closer to God—one day at a time.
Here at Catholic Answers, that’s what we’re all about.
We’re here to defend, explain, and promote the Catholic faith. We’re the largest organization of our kind in the world. And, frankly, the most effective…."
"…In various ways, we’ve reached and influenced millions upon millions of people.
We’ve helped average Catholics become better Catholics. We’ve helped fallen-away Catholics come back to the faith. And we’ve helped non-Catholics become Catholic…
…That’s why I’d like to give you my vision for the future of Catholic Answers and show you how God is using our apostolate to help rebuild the Catholic Church and restore some sanity to our culture….
…And believe me, the demand for our work is growing tremendously every day. More and more people are turning to Catholic Answers for clear, powerful information about the faith—to the point where we hardly can keep up with the calls, letters, e-mails, and other requests we get!..."
…"As a result, This Rock has led more people to the Catholic faith—or back to it—than any other journal of its kind being published today…Yet, the readership of This Rock still stands at around 36,000—a far cry from what it needs to be in order to maximize the true potential of this publication…"
"…When it comes to apologetics, the thing people need most is someone they can talk to for fast, reliable answers to their most burning questions.
For years, we’ve had staff members take phone calls from anyone who calls in with a question he wants to ask us.
More good is done through this one effort than you can ever imagine.
That’s because callers get a chance to connect with one of our expert staff apologists—a real, live person who understands their questions and knows the answers.
Our apologists are well-versed, well-trained Catholic experts with years of experience under their belts. They know the answers to virtually any question you could ask them. And they know how to communicate those answers in ways that people accept and embrace—even people who formerly disagreed with the Catholic position…"
"…Catholic Answers speakers are some of the best in the land. Every month, they go out to parishes across the country to give our special brand of parish seminars—where we present the basic elements of the Catholic faith to all who want to attend.
Our parish seminars have borne a great deal of good fruit in the last several years. With Tim Staples, Jimmy Akin, Jim Burnham, Ray Guarendi, Marcellino D’Ambrosio, and Mark Shea—we’re doing even more good work for the glory of God…"
Here we have another of example where Catholic reality doesn’t appear to match the arguments of Catholic epologists. Protestants are told they cannot trust their own interpretation when reading the bible but are in need of an infallible interpreter, especially to provide clarity around modern-day moral issues (contraception, stem cell research, etc.). But in reality we see thousands to millions of Catholics turning to a layperson organization for fallible answers and interpretations. Shouldn’t Catholics be asking questions of their priests and bishops rather than Catholic Answers?
We are also told by Catholic epologists that Protestants have no authority structure, but who is keeping an eye on Catholic Answers? Is a member of the magisterium monitoring the literature or radio shows put out by Catholic Answers? How has Catholic Answers not set themselves up as a private interpreter of Catholic teaching?
Finally, I would say that the popularity of Catholic Answers, especially the question and answer programs, suggests that the existence of an infallible teaching magisterium hasn’t provided much clarity to lay Catholics. While there are many faithful Catholics, there doesn’t appear to be much unity in conclusive knowledge of what the church teaches. But this isn’t surprising considering the vast wealth of documents a Catholic would have to consult to get a full answer – catechisms, papal encyclicals, council decrees, canon law, writings of early church fathers, etc.
Short of a Vatican hotline, I’m guessing lay Catholics will have to continue to seek out Catholic Answers to at least get a fallible answer to their “burning questions”.